Privacy Policy

Section 1Scope of this policy

This Privacy Policy applies to personal information handled by Evolution Pinball through evolutionpinball.com, website forms, phone calls, quotes, orders, delivery coordination, warranty or support requests, and related direct communications.

It does not control a manufacturer's, lender's, payment processor's, carrier's, social platform's, embedded-media provider's, affiliate seller's, or other third party's independent handling of information. Their policies apply when you interact directly with them.

Section 2Information we collect

The information collected depends on how you use the site and whether you request information or complete a transaction.

Contact and identity

Name, email address, phone number, billing or delivery address, and the business or organization you represent.

Orders and products

Requested or purchased machines and accessories, quotes, editions, quantities, order status, sales records, delivery details, returns, and warranty or service history.

Payment and financing

Payment method, transaction status, financing status, refund information, and limited details returned by the payment or financing provider. Payment and credit applications are submitted to the selected provider.

Communications

Questions, form submissions, phone notes, support messages, alert subscriptions, marketing preferences, and information you choose to provide.

Delivery and support media

Access instructions and photographs, videos, documents, serial information, or damage details you voluntarily provide for delivery, freight, warranty, or service support.

Device and website activity

IP address, browser and device information, approximate location, referral page, pages viewed, timestamps, interactions, shopping-cart activity, and cookie or similar identifiers.

We do not ask you to submit Social Security numbers, account passwords, medical information, or complete payment-card details through the general contact form.

Section 3How information is collected

• Directly from you when you browse, submit a form, request an alert or quote, call, place an order, arrange delivery, or request support.
• Automatically from the site through logs, cookies, shopping-cart technology, Google Analytics, security tools, and similar technologies.
• From transaction and fulfillment partners such as payment processors, financing providers, manufacturers, distributors, carriers, and delivery providers when they return information needed to administer a transaction.
• From affiliate and embedded services when those services provide referral, interaction, or commission information.

Section 4How we use information

• Operate, maintain, secure, troubleshoot, and improve the website.
• Answer questions and provide product, availability, edition, pricing, financing, and delivery guidance.
• Prepare quotes, process orders and payments, coordinate delivery or pickup, issue refunds, and maintain transaction records.
• Provide warranty, freight-damage, parts, and post-sale support.
• Send requested title alerts, restock notices, and other marketing communications, subject to your choices.
• Measure site traffic, page performance, referral activity, and visitor interactions.
• Detect fraud, misuse, security incidents, and technical problems.
• Comply with legal, tax, accounting, recordkeeping, warranty, and dispute obligations.

Section 5Cookies and analytics

The site uses cookies and similar technologies for functions such as shopping-cart continuity, forms, session management, preferences, security, and analytics. Cookies are small files or identifiers stored by a browser or accessed when a page loads.

Google Analytics

Evolution Pinball uses Google Analytics to understand website use. In a standard implementation, Google Analytics may collect session statistics, approximate location, browser and device information, page interactions, and a first-party client identifier stored in a cookie such as _ga. The exact data available depends on the site's configuration and the visitor's device and privacy settings.

Embedded and referral services

Videos, maps, social links, affiliate links, payment tools, and other third-party features may receive device, usage, or referral information when they load or when you interact with them. Affiliate sellers may provide commission or transaction attribution without providing Evolution Pinball the seller's complete customer record.

Your controls

Most browsers let you block or delete cookies and limit cross-site tracking. Google also offers an Analytics opt-out browser add-on. Blocking essential site technologies may prevent the cart, forms, checkout, or other features from working correctly.

Section 6Payments and financing

Payment and financing options shown at checkout may include providers such as Stripe, PayPal, and Affirm. The provider receives the information submitted to it and processes that information under its own privacy policy and agreement. Financing providers, not Evolution Pinball, make credit and approval decisions.

Evolution Pinball receives the transaction, approval, payment, financing, fraud, refund, or settlement information needed to confirm and administer the order. Do not send payment-card numbers or financing credentials through the general contact form.

Section 7When information is disclosed

We may disclose relevant information to the following recipients for the purposes described in this policy:

• Website hosting, content management, form, email, analytics, security, and technical service providers.
• Payment processors, financing providers, fraud-prevention providers, and financial institutions.
• Pinball manufacturers and distributors for inventory, order, registration, warranty, parts, or support needs.
• Freight carriers, delivery teams, installers, pickup locations, and other fulfillment providers.
• Accountants, insurers, attorneys, and other professional advisors.
• Government authorities or other parties when required by law, legal process, safety, fraud prevention, or protection of rights.
• A successor or prospective successor in a merger, financing, reorganization, asset sale, or similar business transaction, subject to appropriate safeguards.
• Other parties at your direction or with your consent.

Recipients receive only the information reasonably relevant to their role, subject to applicable law and contractual arrangements.

Section 8Sale, sharing, and targeted advertising

Evolution Pinball's ordinary business is selling and supporting pinball products, not selling personal information as a product. We do not exchange customer personal information for monetary payment as part of that ordinary business model.

Some state privacy laws define a sale, sharing, or targeted advertising more broadly and may cover disclosures involving analytics identifiers, embedded content, affiliate referrals, or advertising-related technologies even when no money is paid for the information. Where an applicable law gives you the right to opt out of covered activity, submit a request through the contact form or call 585-478-2331. We do not knowingly sell or share the personal information of anyone under 16 for those purposes.

Section 9How long information is retained

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business and legal needs. Retention can depend on the life of an inquiry or order, warranty and support needs, manufacturer and carrier records, tax and accounting rules, fraud prevention, disputes, legal holds, consent, and system backup cycles.

When information is no longer reasonably needed, it may be deleted, de-identified, or retained in a restricted form as required by law. Aggregated or de-identified information that cannot reasonably identify a person may be kept for analysis and business planning.

Section 10Data security

Evolution Pinball uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards include using service providers and systems appropriate to the information and limiting access according to business need.

No website, network, transmission, or storage system can be guaranteed completely secure. Use care when sending information online, do not submit unnecessary sensitive information through general forms, and contact us if you believe information connected with an Evolution Pinball interaction has been misused.

Section 11Your choices and privacy rights

Communications and cookies

You may unsubscribe from marketing messages using the method included in the message or by contacting us. Transactional messages about an inquiry, order, delivery, or support request may continue. Browser and device settings can be used to manage cookies and similar technologies.

Privacy requests

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or a portable copy of personal information; to withdraw consent; to opt out of certain sale, sharing, or targeted advertising; to limit certain uses of sensitive information; or to appeal a privacy-request decision.

Submit a request through the contact form or call 585-478-2331 and identify it as a privacy request. We may need information to verify your identity, authority, and jurisdiction before acting. An authorized agent may be required to provide proof of authority. We will respond according to applicable law and will not unlawfully discriminate because you exercised a privacy right.

Section 12Children's privacy

The website and its purchasing features are intended for adults and are not directed to children under 13. Evolution Pinball does not knowingly collect personal information from a child under 13 through the site. If you believe a child has provided personal information, contact us so the situation can be reviewed and the information deleted when required.

Section 13Third-party sites and embedded content

The site may link to or embed content from manufacturers, video platforms, maps, social networks, payment or financing providers, affiliate sellers, and other services. Those services may collect information directly from your device or interaction and are governed by their own policies. Evolution Pinball does not control their independent privacy practices.

Section 14United States processing

Evolution Pinball is based in New York. Information may be processed and stored in the United States by Evolution Pinball and its service providers and transaction partners. If you access the site from another country, applicable protections and data-transfer rules may differ from those in your location.

Section 15Changes to this policy

We may update this Privacy Policy when website technology, services, business practices, or legal requirements change. The effective date at the top identifies the current version. Material changes will be presented in a manner appropriate to the change and applicable law.

Section 16Contact Evolution Pinball

For a privacy question or request, use the Evolution Pinball contact form and identify the message as a privacy request, or call the number below.

Evolution Pinball
1661 Empire Blvd
Webster, NY 14580
585-478-2331

For purchasing terms that apply to orders and site use, review our Terms & Conditions.