Section 1Before you order

Review the product listing, edition, price, availability, delivery method, and the Terms & Conditions before placing an order. A written quote, invoice, order confirmation, financing agreement, or delivery agreement may contain transaction-specific terms that control when they differ from this general policy.

Questions about an item, configuration, delivery access, warranty, or return eligibility can be sent through our contact form before purchase.

Section 2Cancellations

Contact Evolution Pinball as soon as possible if you want to cancel an order, pre-order, deposit, or special-order request. We will review the order status, payment status, product configuration, manufacturer or distributor commitments, freight status, and applicable law.

• If Evolution Pinball cancels an order after collecting payment, the amount collected for the canceled item will be refunded as required by the payment method and applicable law.
• Pre-orders, manufacturer allocations, limited editions, and specially sourced machines may have order-specific cancellation conditions stated in the quote or order confirmation.
• For shipping delays or unshipped merchandise, cancellation and refund rights required by applicable law remain available.

Section 3Returns

A return is not automatically approved. Eligibility depends on the item, order status, condition, configuration, manufacturer or distributor commitments, freight status, order-specific terms, and applicable law.

• Written authorization is required before a return is shipped.
• We will provide the approved return instructions and destination before shipment.
• Any approved return freight, restocking, inspection, or nonrefundable service charge will be identified in writing before the return is sent.
• Products must be returned in the condition and packaging required by the written authorization, subject to rights that cannot be waived by law.

Section 4Damage, defects, and missing items

Inspect the carton, pallet, cabinet, glass, and visible components when the machine arrives. Note visible damage on the carrier delivery record before signing, take clear photographs, keep all packaging, and contact Evolution Pinball promptly.

Report concealed damage, missing parts, or a suspected defect promptly after discovery. Do not discard packaging or attempt a repair that may be unsafe or affect a manufacturer claim. We will help identify the appropriate carrier, manufacturer, parts, or service path based on the order and issue.

Section 5Refunds

• Approved refunds are issued to the original payment method unless another method is required by law or agreed in writing.
• Shipping, delivery, setup, financing, or other completed service charges are refundable only when required by law or the applicable written terms.
• Refund timing may depend on the payment processor, financing provider, carrier, manufacturer, or other service involved in the transaction.

Section 6Third-party and affiliate purchases

Some pages link to third-party sellers, including Amazon. For those purchases, the third-party seller—not Evolution Pinball—controls the transaction, inventory, shipping, returns, refunds, warranty, privacy practices, and customer service. Follow the seller's published policy for those orders.

Section 7How to contact us

To request a cancellation, return authorization, damage review, or refund status update, use the Evolution Pinball contact form or call us at 585-478-2331. Include your name, order or quote number if available, product, purchase date, and a clear description of the request.

Evolution Pinball
1661 Empire Blvd
Webster, NY 14580
585-478-2331